FAQ

MY ORDERS

Things happen.  Please check that you have entered your information correctly.

State sales tax applies to orders shipping to California, Colorado, Connecticut, Georgia, Hawaii, Indiana, Illinois, Iowa, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington and Wisconsin. 

Shipping confirmation emails are generally sent at the end of business the day an order ships, you can find these tracking numbers in your shipment confirmation email. Please allow 24-48 hours for tracking information to update on the carrier’s website.

SHIPPING & RETURNS

We offer free standard ground shipping on all orders. 

Orders shipped expedited will cost $20

You will receive an order confirmation email once your order has been processed.  You will receive a second email with your tracking information once your item ships.

At this time we are unable to ship to P.O. Boxes or APO/FPO addresses.

Products that are considered final sale and may not be returned.

Please contact Iva Jewell to facilitate your exchange.

Phone: 1-415-429-1941

Email: info@ivajewell.com

Shipping costs are non-refundable. 

Final Sale purchases cannot be returned for any reason. If you happen to be uncertain about a Final Sale item please contact us with any questions before placing your order.

Phone: 1-415-429-1941

Email: info@ivajewell.com

Your refund will be credited back on to the original form(s) of payment up to 7 business days of receiving your return. Your refund will include the cost of the item, plus any applicable sales tax. Shipping costs are non-refundable. 

PRODUCT INFORMATION

Ankara is commonly known as “Ankara prints”, “African prints”,”African wax prints” “Holland wax” and “Dutch wax”, is a 100% cotton fabric with vibrant patterns. It is usually a colorful cloth and is primarily associated with Africa because of its tribal-like patterns and motifs. (source:  Ankara Fabric)

Spot clean with mild soap no bleach.  Dry cleaning may change the texture of the fabric, please be careful.

Not at this time.

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